BARRY CYSTER

Managed and developed a high-performing team of 15-20 Team Leads, Senior Support Analysts, and CS Specialists, fostering career growth and ensuring adherence to performance metrics.

Served as Program Manager for the Global CS Quality Portfolio, implementing initiatives that improved service quality and operational standards across international teams.

Functioned as Departmental Hiring Manager and Bar Raiser, significantly contributing to high-volume recruitment and selection of top talent, enhancing team capabilities and leadership pipeline.

Conducted collation and in-depth analysis of large datasets to derive actionable insights, informing strategic decisions and optimizing operational workflows.

Orchestrated strategic planning and coordination with cross-functional teams (HR, Training, Workflow, Operations) to consistently meet quality, productivity, and reporting goals.

Prepared and presented impactful Weekly and Quarterly Business Reviews to senior stakeholders, providing transparent insights into performance and strategic progress.

Spearheaded process improvement initiatives, identifying inefficiencies and implementing solutions that drove operational excellence and enhanced overall service delivery.

Directed and mentored teams of 20-30 CS Associates, fostering a high-performance culture and ensuring consistent achievement of service level agreements.

Managed comprehensive payroll administration, coaching, and engagement strategies for team members, significantly contributing to team morale and retention.

Implemented robust performance and compliance management frameworks, ensuring adherence to company policies and industry regulations while driving continuous improvement.

Supervised and led teams of 8-10 Account Managers, optimizing workflows and enhancing team productivity in a fast-paced logistics environment.

Oversaw the end-to-end shipping process, from origin to delivery, ensuring timely and cost-effective movement of goods for diverse clients.

Coordinated complex warehousing, transport, and delivery operations, streamlining logistics chains and improving supply chain efficiency.

Managed billing and account reconciliation processes, ensuring financial accuracy and compliance for all import operations.

Exercised Right of Appearance in Family Law matters, representing clients effectively in legal proceedings.

Conducted extensive client consultations and liaising, building strong relationships and ensuring clear communication throughout legal processes.

Managed complex conveyancing, liquidation & distribution of estates, and curatorships, ensuring meticulous adherence to legal requirements and timelines.

Handled billing and legal taxation, maintaining financial accuracy and compliance for all client accounts.

Coordinated and delegated administrative tasks for paralegals, optimizing team efficiency and supporting legal case progression.

Prepared critical legal documents, including leases, bank guarantees, and final demands, ensuring accuracy and legal compliance.

Managed billing and SARS reconciliation processes, maintaining precise financial records and facilitating smooth tax compliance.

Oversaw ledger management, ensuring all financial transactions were accurately recorded and reconciled.

Provided comprehensive general administrative support, contributing to the efficient operation of the legal and leasing department.